Order for
Your shopping cart is empty.

Enter Promotional Code

  • If you have a promotional code, please enter it in the box below.
  • This indicates applicable sections for your promotional code.

HAMILTON FAQ

ALL YOUR QUESTIONS ANSWERED
HAMILTON begins performances February 12 and play through September 8, 2019. We are going on sale with 30 weeks in San Francisco and plan to stay here as long as San Francisco demands.
Tickets are available online through hamilton.shnsf.com, the SHN Orpheum Box Office during limited hours, and Vivid Seats, the Official Reseller Marketplace of SHN/Venues.
There is an eight (8) ticket limit per household/account for the engagement. All orders will be reviewed for duplicate accounts, bots or other means being used to circumvent the eight (8) ticket limit. Fraudulent ticket orders may be cancelled without notice.
On-sale prices will range from $111 to $214 with a limited number of $686 prime seats available for select performances. Prices include a $4 facility fee and per ticket fee. Prices are subject to change.
When our Queue It Virtual Waiting Room is not active you will be able to select your seats.

When Queue It Virtual Waiting Room is active, the ticketing system will assign you the best available seat(s) for your preferred performance/price zone at the time you purchase, regardless of whether you buy online or in person. Decide which performances and price levels meet your needs. Choose several options in case your first choice is not available when your turn to purchase arrives.
You will receive your tickets by email 10 days prior to your performance date, including Box Office purchases. All HAMILTON tickets will be delivered to the email address specified on your order. Please enable your inbox to receive emails from tickets@shnsf.com.
Any ticket not received, lost, stolen, or otherwise damaged will be held at Will Call under the account holder's name only. No change of name on orders. No exceptions. Will Call begins 2 hours prior to performance only. Photo ID matching the account holder's name must be presented to release tickets. If you require replacement tickets to be held at Will Call, please email tickets@shnsf.com.
If you search HAMILTON San Francisco, you will likely find many reseller sites advertising HAMILTON tickets at prices higher than those on our official site. Be aware of what website you are on before you make any purchase. hamilton.shnsf.com, the SHN Orpheum Theatre Box Office, and Vivid Seats, the Official Reseller Marketplace of SHN/Venues are the only official sources of HAMILTON tickets in San Francisco and if you purchase through other sources, we are not able to guarantee the validity of your seats.
When you buy from an unofficial source:
We cannot be responsible for tickets purchased through unauthorized third parties.
We cannot guarantee that your tickets are valid and, therefore, cannot guarantee admittance.
We cannot replace your tickets if they are lost or stolen.
We cannot contact you with information regarding time changes, show cancellations or other information.
We cannot issue a refund to you in case of an event cancellation.
The ticket limit is in place to allow as many people as possible the opportunity to purchase tickets for HAMILTON. Any and all transactions online or in-person that are detected to be bot purchases, patrons creating duplicate accounts in order to purchase more than eight (8) tickets, or any action that indicates a purchase in excess of the eight-ticket limit may be canceled without consideration.
Group sales are no longer available for HAMILTON.
There will be 44 orchestra seats offered for $10 at each performance. Details will be announced closer to the engagement. In the meantime, download the HAMILTON app to be sure you receive lottery updates.
Partial View and Obstructed View seats are in locations that may have a partial or obstructed view of the full stage.
There are two scheduled performances of each:

Open Caption:
Sun mat, March 31 @ 1pm
Sun mat, May 19 @ 1pm

Audio Vision:
Sat mat, March 23 @ 1pm
Sun mat, April 28 @ 1pm

American Sign Language:
Sat mat, April 27 @ 1pm
Sat mat, May 18 @ 1pm
Yes, The Gilder Lehrman Institute is proud to partner with HAMILTON and The Rockefeller Foundation to offer a limited number of tickets to 10th and 11th grade students from Bay Area High Schools as part of the Hamilton Education Program. For more information, please visit gilderlehrman.org/hamilton.
Additional seats may be made available for sale closer to the engagement. We advise checking hamilton.shnsf.com regularly for updates.
All orders placed with an international mailing address will be held at Will Call for pick-up 2 hours prior to the scheduled performance under the account holder's name only. No change of name on orders. No exceptions.
There is no waiting list for HAMILTON tickets.
All sales are final. Be sure to check the following information before completing your purchase: show title, day, date, time of performance, and number of tickets.
There are no discounts for HAMILTON.
Running time is 2 hours and 45 minutes, including intermission.
HAMILTON is recommended for ages 10+. The show contains some strong language. Anyone 15 and under must be accompanied by an adult attending the same performance. Children under the age of 5 are not permitted in the theatre. Every patron, regardless of age, must have a ticket.
No. The original cast will not be performing in San Francisco. The cast for the San Francisco production of HAMILTON has not been announced. Casting for the tour reflects the same talent, attention to detail and high quality as the Broadway production.
A coat check or storage area is unavailable at any of our theatres. All bags will be inspected upon arrival. Luggage, shopping bags and other large packages that will not fit comfortably with you at your seat will not be checked or allowed inside the theatre. For your convenience, please make other arrangements for these items before arriving. There will be no refunds or other accommodations for these issues. Do not leave your personal bags (purses, backpacks) unattended while in the theatre.
Email us at tickets@shnsf.com. All general feedback can be sent to feedback@shnsf.com.