Statement released by HAMILTON and SHN

The producers of HAMILTON and SHN are reviewing the events that brought an abrupt end to the performance in San Francisco on Friday, February 15 and resulted in alarm and confusion for the audience at the SHN Orpheum Theatre. Uncertainty in the auditorium about a medical emergency taking place near the end of the show spread quickly and prompted the upset. Along with SHN, the owners of the Orpheum, we remain dedicated to protecting the safety of our audiences and our own company members in every city where HAMILTON plays.

Patrons at the February 15th performance are in the process of being contacted and invited to return to see HAMILTON at the Orpheum.

HAMILTON LOTTERY

44 orchestra seats will be offered for $10 at each performance via digital lottery. First lottery will be live on the HAMILTON app 2 days prior to the first performance. Download the HAMILTON app here.

GENERAL INFORMATION

Information Subject To Change

New inventory available for Thursday, February 21 at 6pm.

Even though a performance may show limited availability, late release seats may become available on short notice.

The only authorized ticket sources for HAMILTON in San Francisco are hamilton.shnsf.com, the SHN Orpheum Theatre Box Office and Vivid Seats, the Official Reseller Marketplace of SHN/Venues. See Box Office Information below.

There is a eight (8) ticket limit per household/account for the engagement.

HAMILTON tickets will be delivered via email to the email address on your order 10 days prior to the scheduled performance date, including Box Office purchases. Please enable your Inbox to receive emails from tickets@shnsf.com.

Any tickets not received, lost, stolen or otherwise damaged tickets will be held at Will Call under the account holder's name only. No change of name of orders. No exceptions. Will Call begins 2 hours prior to performance only. Photo ID matching the account holder's name must be presented to release tickets.

All ticket purchases 4 days or less prior to the performance date will be held at Will Call under the account holder's name only. No change of name on orders. No exceptions. Will Call begins 2 hours prior to performance only. Photo ID matching the account holder's name must be presented to release tickets.

Any and all transactions that are detected to be bot purchases, patrons creating duplicate accounts in order to purchase more than eight (8) tickets, or any action that indicates a purchase in excess of the eight (8) ticket limit will be cancelled without consideration.

All international orders will be held at Will Call.

BOX OFFICE INFORMATION

Information Subject To Change

Prepaid credit cards or gift cards will not be accepted as payment for HAMILTON tickets at the Box Office.

Orpheum Theatre Box Office
February 11-17
Mon | CLOSED
Tue-Sat | 11am-7:30pm
Sun | 11am-3pm

February 18-24
Mon | CLOSED
Tue-Wed | 11am-7:30pm
Thu | 11am-6:30pm
Fri-Sun | 11am-7:30pm

February 25-March 31
Mon | CLOSED
Tue-Sat | 11am-7:30pm
Sun | 11am-3pm

If you purchase tickets at the Box Office using a credit card and your credit card billing address matches your photo ID, your tickets will be delivered via email to the email address on your order 10 days prior to the scheduled performance date. Please enable your Inbox to receive emails from tickets@shnsf.com.

If you purchase tickets at the Box Office using a credit card and your credit card billing address does NOT match your photo ID or your photo ID does not have an address, your tickets be available at Will Call beginning two hours prior to the purchased performance. Tickets will not be issued at the time of sale. The person picking up must be the same person who purchased the tickets. Valid photo ID matching the account holder's name must be presented to release the tickets. No exceptions.

If you purchase at the Box Office using cash, tickets can only be associated with a single buyer. Tickets purchased with cash will be available at Will Call beginning two hours prior to the purchased performance. Tickets will not be issued at the time of sale. The person picking up must be the same person who purchased the tickets. Valid photo ID matching the account holder's name must be presented to release the tickets. No exceptions.

Any tickets not received, lost, stolen, or otherwise damaged will be held at Will Call under the account holder's name only. No change of name on orders. No exceptions. Will Call begins 2 hours prior to performance only. Photo ID matching the account holder's name must be presented to release tickets.

QUEUE IT: ONLINE VIRTUAL WAITING ROOM

Queue It, is an online Virtual Waiting Room, that is being used for HAMILTON.